We currently installed installed EHS v2.8a on MC33 with version 1_49 patch 12(oct2018).
The only app on the user mode is Enterprise Browser v1.8 configured to use SAP ITS mobile.
All the necessary EB configuration to use Datawedge was set and it is working as configured.
It is working for the first 2 or 3 days then symptoms occur below .
- scanning is working but no output on EB text boxes
-loging in as admin on EHS,
-the home "O" button does not work anymore
-must use the " " button to see all the apps and the settings
-trying to enable the Debug mode will generate an error " user has no priviliged to access debug mode"
- scan engine can scan / beeping using DWDEMO app but no output on display
- set restore defaults on datawedge settings , still no output on display using DWDEMO or Profile0
- pressing the power button only shows 2 lines , Power off and Reboot. It used to be 4 lines which includes Airplane mode and Sleep.
It seems to be stuck in EHS user mode but have access to all the apps and settings.
Must do an enterprise reset or factory reset so it will be back to normal then we have to install again EB, EHS.
We deployed on 25 x MC33 last week then this week , it happened to 2 devices last Friday and now 10 devices are affected and increasing.
We are trying to find out how to simulate but in case anyone can help is greatly appreciated.
5 Replies
I have the same problem with MC33.
The scanner works but don't transfer the barcade data to boxes, only beep this.
Home button doesn't work
And all another issues you describe here.
In my case, some configurations of the android system are lost too. Screen orientation fix in portrait come back to auto rotate, the inactivity screen timeout, configured in 30 minutes come back to default 1 minute and the timezone juat come back to default too.
Everything come back to work with a factory reset, but in some days the problem returns.
below is the link for the RF logger file
https://zebra.sharepoint.com/:f:/r/sites/sease/Shared%20Documents/mc33i…
yes it persist after a normal reboot. We need to do an enterprise reset or factory reset everytime.
Arnold,
If it's working for a few days and then it stops, it doesn't look like a configuration problem (or at least not initially). Can you capture device logs through ADB and attach them here? There will probably be information of interest there that can help troubleshoot this.
Does the problem persist after a reboot?
Javier Molina
Technical Architect, Kutir Mobility
Posted on behalf of Zebra Technologies
Hello Arnold,
it looks you are an Apac based SE , will contact you to discuss this as am working on something similar in Techsupport