difference between original doc and doc in template builder

S Sebastien Laporte 3 years 7 months ago
0 1 0

Hello,
I have uploaded a A4 document
but I saw that my document has been croped by the application template builder
 
so when I try to use DPX demo with the original document, the data captured is totally unusable
 
so it is mandatory to upload and use exactly the same document?
 
regards,

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1 Replies

L Lawrence Ng

Hi Sebastien,

Currently, your document should not be automatically cropped by the Template Builder; it should only be cropped if you choose to adjust the borders on the sides after the upload. If possible, can you send us a screenshot detailing what occurs when you upload the form?

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