Action-Certificate is not installed (enroll device to Workspace One)

R Rafal Mazur 3 years 6 months ago
574 3 0

Hi,
I'm trying enroll MC903B device to Workspace One but receive issue:
"Last Staging Error
Error #1
Setting Type
Intent
Original Error Message
exception, Action-Certificate is not installed."
I use StageNow BarCode generated by WS1.
The process on device looks as describe:
Open StageNow app and get admin access
Scan 3 barcodes that have been generated by WS1.
Staging In progress
Downloading Airwatch agent
Staging in progress
Barcode Staging Error (up to get details).
Any idea what I'm doing wrong? I'm the new one in Android and Zebra devices :) Please help :)
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3 Replies

D Darryn Campbell 3 years 10 months ago

Generally this error comes using Zebra stagenow enrollment when another app is installed before agent apk. Its an mandated that agent (DPC) Should be the first installed user app on device.
If its not the case ( ie agent app is not first user installed app on device) then enrollment procedures ask for additional certificates same as DA to DO enrollment case

L Larry Stanton 4 years 2 months ago

Did you ever get a response to this? Or figure out what was wrong? I'm getting this too.

T THOMAS CHENG 2 years 5 months ago

I encounter the same error and I'm sure what the fix should be. The AirWatch Agent/Hub did get downloaded and installed before I encountered this error.

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